Services
The service request,
from the chat to the technician.
“The AC isn’t cooling, can you send someone?” Your agent asks the customer for what your team needs: the address, the problem, and a photo of it. It opens a numbered ticket and confirms it to the customer, and your team assigns it to a technician and follows it until it’s closed.
- Complete detailsThe fields you set, and the agent asks only for what’s missing.
- A number for every requestThe customer gets the ticket number in the same conversation.
- Photos and filesFields for a photo, video or file, with the rest of the details.
Technicians in the field
Assign the job to a technician, and follow it until it’s closed.
New, in progress, closed: every job in front of you, with who owns it. Assign the ticket to a field technician and your team follows up with them in a side chat, and every step is saved in the ticket’s history.
Tickets- A chat with the technicianYour team and the technician talk beside the ticket, apart from the customer’s chat.
- DepartmentsEach type of request goes to the department that owns it.
- A log of every stepWhen it opened, who took it, and when its status changed.
Appointments
Your customer books from your link.
Every team member’s hours in one calendar. Your agent sends the customer your booking link in the chat, the customer picks an open time and confirms with a code sent to their email, and the booking reaches your team confirmed.
Calendars- Shifts and buffersEach team member’s hours, exceptions, and a buffer before and after every appointment.
- A length you setEach calendar has its own slot length and time zone.
- Branches and groupsGroup your calendars by branch or service.
For your team
Every request, from the first message until it’s solved.
The customer, the request, the owner and the history in one place, so no request gets lost in your team.
- Generated with AIDescribe what you need, and the request fields are built for you to adjust.
- An owner for every ticketAssigned to the least busy teammate, or to yourself or a colleague.
- Transfer a ticketMove it to another department or teammate without losing its details.
- Handover to your teamYour rules decide when it hands a conversation over, and to whom.
- Filled from the chatTicket fields fill in from the customer's latest messages.
- Your team on mobileAn alert when a customer needs them, and they reply from the team app.
Platform
All of this, from one platform.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- CalendarsA calendar for each team member, and a booking link for your customers.
- InboxEvery channel in one inbox, for your agent and your team.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- CustomersA profile for every customer, with their channels, tags and conversations.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans