Dashboard and analytics
Every conversation,
a number you can read.
Your customers’ messages day by day, how much your agent and your team replied, and the questions that keep coming up. Pick any period, and export the report whenever you need it.
Real numbers from Gabster's own account, as an example
- Day-by-day activityCustomer messages, agent messages and team messages in one chart.
- Most-asked questionsWhat your customers ask most, and how often.
- Export the reportThe period you choose, in a file you can share.
Sessions
Know who is handling every conversation.
Every session has a state: your agent replying, waiting for your team, your team replying, or closed. See the full picture for any period, with your top agents and teammates in it.
Real numbers from Gabster's own account, as an example
- Every session’s stateYour agent, your team, waiting for the team, or closed.
- Your most active teammatesWho handled the most conversations in the period.
- Your agent's and team's messages, day by day
Dashboards
Build your own dashboard, from 100+ metrics.
Start from a ready dashboard: overview, operations, leads, e-commerce and more. Or drag in the KPIs, charts and tables that matter to you, and build a dashboard that fits your business.
- 12 ready dashboardsCopy and edit them, or reset them to the original.
- KPIs, charts and tablesDrag them onto the board, then resize and reorder.
- Any period in a click7, 14, 30 or 90 days, or a range you set.
For your team
Numbers that help you decide.
Everything that happens in your conversations comes together in one place, so you know where to focus.
- Sentiment on every messageNegative, neutral or positive on each customer message, and the mood of each day.
- Your agent's activityCustomer, agent and team messages, day by day.
- Repeated questionsThe customer’s own words, and how many times it was asked.
- Your teamWho is active, invited or inactive.
- Export the reportFor the period you choose.
- AlertsThe overview alerts you when something moves away from the usual.
Platform
Analytics is part of one platform.
- InboxEvery channel in one inbox, for your agent and your team.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- CustomersA profile for every customer, with their channels, tags and conversations.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- CalendarsYour team’s week, and a booking link for your customers.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans