Calls and voice
Your business calls,
answered by your agent.
Your agent answers calls on your business line, guides the caller through an IVR menu to the right department or person, or rings your team. An answered call opens as a conversation in your team's inbox.
- On the higher plansOn the Pro and Business plans, and on the Enterprise plan.
- On a SIP line from your providerIt needs a SIP line from your phone provider; forwarding a mobile number isn't enough.
- Every call in the logIncoming, missed or completed, and who answered it: your agent or your team.
IVR menu
The caller reaches the right place.
On Pro, Business and Enterprise
Write an intro and numbered options, each going to a department, a person on your team, or an extension. And decide what happens if no one answers: the caller goes back to your agent, leaves a voicemail, or the call ends.
- Your agent or your teamYour agent answers the call, or all your team's extensions ring at once.
- Hold musicThe caller hears hold music until someone on your team answers.
- Your dialect, your wordsYour agent's dialect and the words you ban apply to calls too.
Call log
Every call in front of you, with its transcript and recording.
A log of every call: incoming, missed, completed and recorded, with the average duration. Open any call to read its transcript or play its recording.
- Call numbersTotal calls, missed, completed, recorded, and the average duration.
- Call transcriptRead the call as text, instead of listening to all of it.
- Call recordingPlay any recorded call from the same log.
- Calls from your websiteYour website visitor calls from the chat, and it rings your team's extensions.
- Your team answers from anywhereFrom the browser, or from the team app on their phone.
- Voice messagesOn every plan: your agent listens to the customer's voice message and answers it.
Platform
Calls are part of one platform.
- InboxEvery channel in one inbox, for your agent and your team.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- Gabster for enterpriseUnlimited agents and projects, and your systems connected with our team.
- PlansWhat each plan includes, and where to start.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans