Channels
Your customer picks the channel.
Your agent answers there.
WhatsApp, Instagram, Messenger, TikTok, Telegram and your website chat. Connect them to your agent from one page; it answers on each with the same knowledge, and every conversation reaches your team's inbox.
- WhatsApp first79% of Gabster customers' conversations happen on WhatsApp.
- One customer, one profileThe same customer in one conversation and one profile, wherever they message you from.
- Every channel's statusSee what's connected and what isn't, and connect or disconnect from the same page.
On every channel
One agent that knows what each channel needs.
The same knowledge and the same instructions everywhere, with replies in each channel's own way: a chat on WhatsApp, a comment and a private message on Instagram, or a chat on your website.
WhatsAppOn paid plansConversations, WhatsApp templates and campaigns, and order messages from your store. Learn more
InstagramOn paid plansDirect messages, and replies to comments on your posts, in public or in private.
MessengerOn paid plansYour Facebook page's messages, and replies to comments on its posts.
TikTokOn paid plansDirect messages, and the comments that show intent to buy.
TelegramOn paid plansConnect your Telegram bot with its token, and your agent answers its messages.
Website chatA floating bubble or a panel inside your page, with a greeting and quick questions.
Comments
A comment on your post becomes a conversation.
On Instagram and Facebook, your agent replies to comments: a public reply under the comment, a private message, or both. The private message lands in your inbox as a conversation, for your agent or your team to carry on.
- Keywords you chooseUp to 50 words such as “price”, or leave it empty and it replies to every comment.
- Agent reply or fixed textYour agent writes the reply from its knowledge, or you set the reply text yourself.
- No repeatsOne reply per customer per post, or every time. You choose.
One inbox
Whatever the channel, it lands in the same inbox.
Your agent answers every conversation and tags it. When the customer needs someone from your team, it hands the conversation to you; the first to join takes it, and their reply reaches the customer on the same channel they wrote from.
Inbox- The channel at a glanceEvery conversation in the list carries its channel's icon.
- Tags from what the customer saysThe agent adds the right tag, based on your own description of each tag.
- Alerts wherever you areIn the dashboard, on mobile, by email, and on Telegram if you like.
Website chat
Your website visitor finds someone to answer.
Add Gabster's chat to your website as a floating bubble or a panel inside the page. It greets the visitor and offers quick questions, and your agent answers. If they ask for someone from your team, a teammate joins them in the same chat.
- Floating or embeddedA bubble in the corner of the page, or a panel that's part of your design.
- Greeting and quick questionsYou write the first message, with buttons for the most common questions.
- Visitor details, if you want themName, email and phone before the conversation starts.
Platform
Channels are part of one platform.
- WhatsAppAn auto-reply that understands your customer, plus templates and campaigns from the same number.
- InboxEvery channel in one inbox, for your agent and your team.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- Calls and voiceCalls your agent answers, on higher plans.
- IntegrationsYour store and calendar, ready, and any other system through the API.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans