AI agent
An agent that knows your business
and speaks your customer’s dialect.
It learns from your website, files and products, and answers your customers on every channel with the same knowledge. What it doesn't know, it hands to you instead of guessing.
- From your own informationIt answers from your website, files and products, not generic text.
- In your customer's dialectIt understands each customer's language and dialect, and replies the same way.
- Test it before your customers doThe Playground shows you its replies before any customer sees them.
An agent that learns your business and replies for you.
From your website, your files or a few lines about your business, your agent learns and answers your customers. Try it on WhatsApp and change what you like before you launch.
- Your website and filesWebsite pages, PDF, Excel and Word files, and text you write.
- Your products and pricesFrom a product sheet, or from your Salla or Shopify store.
- Every source in viewSee every source and its status, and edit or remove it any time.
Knows what it doesn't know
A question it couldn't answer? Answer it once.
Every question it couldn't find in your information collects in Knowledge Gaps, with how often it was asked. Write the answer once, and it joins your agent's knowledge for every customer after that.
- Most-asked firstSee which question came up most, and start there.
- One answer is enoughYour answer becomes part of its knowledge, with nothing to rebuild.
- Flags conflictsIf two sources say different things, you see it in Conflicts.
Instruction builder
Write the rule in your words. It's live right away.
Write what you want the way you'd explain it to someone new on your team. Gabster turns it into a clear, titled instruction, scores it out of 10, and checks it doesn't conflict with your other instructions. One click and it's live in your agent, even in open conversations.
- Scored before it runsEvery instruction is scored out of 10 for clarity, precision and conflicts.
- Refine and splitRefine an instruction in one click, or split it into several.
- In several languagesWrite instructions in Arabic, English or other languages.
More than replies
Your customer asks. Your agent gets it done.
It checks order status in your store, collects the details your team needs and opens a ticket, and tags the conversation. When a customer needs someone from your team, it hands over by your rules.
Handover and ticketsDialect
It talks like you, and never says what you don't want.
Pick your agent's dialect from the built-in ones, or build one for your business. Then set the words it must never use, and what it says instead, in chat and on calls.
- Built-in dialectsNajdi, Hijazi, Kuwaiti, Emirati, Omani, Qatari and more.
- A dialect for your businessBuild a dialect with your own words and make it your agent's default.
- Restricted wordsA word you don't want, and its preferred replacement, per dialect.
Tags
Describe a tag once. The agent applies it.
Write a tag's name and description in your words. After every message, the agent reads what the customer said and applies the tags that fit. Use them in triage, on the customer profile, and as campaign audiences.
- By your descriptionThe agent tags from the description you wrote, not a guess.
- Tag statisticsHow often each tag was applied, and by whom: the agent or your team.
- Your campaign audienceSend a WhatsApp campaign to every customer with a given tag.
In your control
A smart agent. Your call.
You decide what it knows, what it says, and when it hands over to your team. And you can try your changes in the Playground.
- PlaygroundTalk to your agent like a customer and see its replies before you launch.
- Handover rulesWrite in your words when it hands a conversation to your team, and when it carries on.
- It doesn't guessBuilt to hand you what it doesn't know, instead of guessing.
- Every languageIt detects the customer's language and replies in it.
- Quick optionsReady instructions for greetings, complaints, pricing and reply length to start from.
- Edit in one clickEdit or remove any instruction, and the change applies right away.
Platform
The AI agent is part of one platform.
- InboxEvery channel in one inbox, for your agent and your team.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- CustomersA profile for every customer, with their channels, tags and conversations.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
- Calls and voiceCalls your agent answers, on higher plans.
- IntegrationsYour store and calendar, ready, and any other system through the API.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans