Online stores
Your customer asks about your product and their order,
and your agent answers or brings in your team.
“Where’s my order?” “Do you have this in another size?” “How do I exchange it?” Your store gets these every day. Your agent answers from your products and policies, checks the order in your store, and opens a ticket for whatever needs your team.
- Your products in its knowledgeFrom your Salla or Shopify store, or from a product spreadsheet.
- Order statusIt gets the order status from your store and answers the customer.
- Exchanges and returnsIt collects the order number and the reason, and opens a ticket for your team.
Campaigns
Your offers reach every customer by name.
AI helps you write a WhatsApp template, which goes to Meta for approval. Pick your audience by tags, like everyone who asked about a certain product, and follow delivery and reads. Whoever replies arrives as a conversation your agent continues.
Campaigns- Messages from your storeA new order, a status update or an abandoned cart: a template goes out automatically from Salla.
- Audiences by tagsYour agent adds tags from what the customer says, and so does your team.
- Every customer by nameTemplate variables fill from each customer’s profile.
Customers
Every buyer, one profile.
Everyone who writes to your store on any channel becomes a customer with one profile: their channels, conversations, tickets and tags. Your agent fills in their details from the chat, and your team approves them in one click.
Customers- From the first messageEvery new conversation adds a customer, from any channel.
- Tags from what they sayYour agent applies the right tag, following your own description of each one.
- Import and exportBring your current customers from an Excel file, and export whenever you want.
For your store
From the product question to after delivery.
Your agent and your team on the same information, on one platform.
- Salla and ShopifyOn every planConnect your store, and your products join your agent’s knowledge.
- Knowledge gapsA product question it couldn’t answer? Answer it once and it uses it from then on.
- Instagram commentsIt replies to the comment and continues with the customer in a private message.
- Handover to your teamYour rules decide when it hands a conversation over, and to whom.
- In your customer’s languageIt understands the customer’s language and dialect, and replies in kind.
- Every campaign’s numbersSent, delivered, read, and failed with the reason.
Platform
All of this, from one platform.
- InboxEvery channel in one inbox, for your agent and your team.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- CustomersA profile for every customer, with their channels, tags and conversations.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
- IntegrationsYour store and calendar, ready, and any other system through the API.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans