Customers
Everyone who writes to you,
a customer you know.
Everyone who writes to you, on any channel, becomes a customer with one profile, with no manual entry. Your agent tags them from what they say and completes their details from the chat.
- From the first messageEvery new conversation adds a customer, from any channel.
- Tags from what they sayYour agent applies the right tag, following your own description of each one.
- Search and filtersFind any customer with search, and filter the list by tag.
Details from the chat
Your agent completes the profile from the chat.
When a customer mentions their address, email or other details in a chat, your agent finds them and shows them to your team. One click adds them to the profile, and its completeness goes up.
- Finds the detailsFrom the customer’s own messages, without your team asking again.
- Your team approvesYour team sees what it found and adds it to the profile in one click.
- Profile completenessSee what is missing from each customer’s details, and ask for it.
Customer profile
One customer, one profile.
The same customer on WhatsApp, Instagram and your website has one profile: contact details, connected channels, conversations, open tickets and the segments they belong to.
For your team
Your customer list, organised and ready.
All your customers in one list you can search and filter, and their tags set the audience for your next campaign.
- Import customersUpload an Excel file of your existing customers, and they join the same list.
- ExportDownload your customer list whenever you need it.
- TagsFrom your agent or your team, and they pick your campaign audience.
- Tag statisticsHow many customers carry each tag, and the top tags from your agent and your team.
- Connected channelsEvery channel a customer has written from, on their profile.
- Add a customerAdd a customer by hand whenever you need to.
Platform
Customers are part of one platform.
- InboxEvery channel in one inbox, for your agent and your team.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
- IntegrationsYour store and calendar, ready, and any other system through the API.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans