Enterprise
All your teams and agents,
on one platform.
An agent for every business line or branch, and one inbox where your team works with roles and departments that follow your organisation. We set it up with you, and a success manager stays with you.
- Unlimited agents and projectsOn Enterprise, an agent for every business line and a project for every branch.
- Unlimited teamYour whole team in the same inbox, each with their own permissions.
- A success manager for your accountSomeone from our team dedicated to your account, looking after what you need.
Agents and projects
An agent for every business line, a project for every branch.
Each agent has its own knowledge, instructions, channels and dialect. Projects organise your agents, you switch between them in the same account, and project analytics brings the numbers together with a card for every agent.
- Knowledge per agentIts own website, files, products and instructions for every agent.
- Channels per agentEvery agent on its own channels: WhatsApp, Instagram, website chat and more.
- Analytics per projectSessions, messages and the most-asked questions, for every agent and every project.
Departments and handoff
Every conversation reaches the right department.
You write in your own words when the agent hands a conversation over, and to which department. Departments route tickets and handoffs, everyone on your team has working hours, and each person can set themselves available or unavailable.
Tickets- Your rules firstThe handoff rules you write take priority over the defaults.
- A ticket for the right departmentA function opens the ticket and sends it to its department, to the least-loaded teammate.
- Technicians in the fieldAssign the ticket to a technician, and your team follows up in a side chat.
In your control
Everyone within their role, and your AI assistant's changes only with your OK.
You decide who can see and who can edit, on every agent. And when you run the account from an AI assistant such as Claude or ChatGPT, any change that reaches your customers or team is shown to you first.
- Preview before it runsChanges you make to your agent from Claude or ChatGPT show up first, and only go through with your approval.
- Undo the last changeChanged something that didn’t work? You can undo the last change.
- RolesOwner, admin and team member, with permissions for billing, the team and projects.
- Permissions per agentSet what each person can see and change on every agent.
- DepartmentsDepartments and working hours per person, so every handoff reaches the right team.
- An AI assistant within your roleEach teammate connects their AI assistant with their own account, and it works only within their role.
- SLAThe SLA is part of the Enterprise contract.
Your systems
Your agent answers from your own systems.
If you run your own system, we connect it with you: your agent calls it during the conversation and answers from the result.
Integrations- Ready in the integrations listSalla, Shopify and your calendars, connected by you.
- We connect them with youAny integration you need that isn’t ready, we build for you on request.
- Unlimited custom integrationsOn Enterprise, with no cap on the number of custom integrations.
Calls
Calls your agent answers.
On a SIP line from your phone provider, the agent answers calls, and the IVR menu routes the caller to the right department or person. Every call is kept in the call log and opens a conversation in the inbox. Available on Enterprise.
Calls and voice- IVR menuNumbered options that route to a department, a person or an extension.
- Your team answers tooA call can ring your team’s extensions all at once.
- Transcript and recordingEvery call has its transcript and recording in the call log.
With you from the start
We set it up with you, and stay with you after.
Our team builds your agent, trains it and connects your channels with you. On Enterprise, a success manager dedicated to your account works with you, with scheduled success calls.
- Set up with youWe build the agent from your information and connect your channels.
- Success managerSomeone dedicated to your account, looking after what you need.
- Onboarding programYour team gets to know the platform and starts working on it.
Yassin Group · Business group
Many channels, on one platform.
A diverse group of companies in Iraq, with customer enquiries coming in on many channels. They brought their channels together on Gabster, and their agent answers customer enquiries.
Customer storiesPlatform
One platform, from the first agent to all your teams.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- InboxEvery channel in one inbox, for your agent and your team.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- CustomersA profile for every customer, with their channels, tags and conversations.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
- IntegrationsYour store and calendar, ready, and any other system through the API.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans