Inbox
One inbox for your agent
and your team.
WhatsApp, Instagram, Messenger, TikTok, Telegram and website chat conversations in one place. Your agent answers them all and tags each one, and when a customer needs someone from your team, it hands over.
- Every channel in one placeThe same customer in one conversation and one profile, wherever they message you from.
- Tags the agent appliesReads what the customer says and applies the right tag, based on your description of each tag.
- Effortless triageFilter by time, reply status and conversation status, with the longest-waiting first.
Handover to your team
Your agent knows when to call you in.
When a customer asks for someone from your team, or the agent reaches something you want your team to decide, it hands the conversation over and alerts you. The first teammate to join takes it and the agent steps back. When you leave, the agent picks up again.
- Handover rules in your wordsYou write when the agent hands over, and to which department or people on your team.
- Alerts wherever you areIn the dashboard, on mobile, by email, and on Telegram if you like.
- Your team on mobileThey take conversations and reply from the team app. Team app
Your team's tools
Your team writes. Your agent helps.
Suggested replies from your agent's knowledge, in the tone you want. Your teammate writes in their own dialect or language, and the customer receives the reply in theirs. Every customer hears the same business, whoever replies.
- Suggest replyReady replies from your agent's knowledge, friendly, formal or concise, inserted in one click.
- Auto dialect changeYour teammate writes in their dialect; the reply arrives in the customer's.
- Auto-translate your replyYour team reads and writes in its language; the customer receives theirs.
Tickets
From a conversation to a ticket your team owns.
When a request needs your team, the agent collects the details you defined, opens a numbered ticket and confirms it to the customer in the same conversation. Your team receives it with every detail and works it to close.
Tickets- Fields you defineThe fields your team needs, and the agent asks the customer for whatever's missing.
- Owner and departmentEvery ticket has an owner, and moves between departments and teammates.
- Technicians in the fieldAssign a ticket to a field technician, and your team follows up in a side chat.
Inside the conversation
Everything your team needs, beside the conversation.
Customer details, team notes and sorting tools on the same screen. Your teammate never has to leave the conversation to understand what happened and act.
- The customer, right thereThe conversation summary, tags, tickets, and their conversation and order counts.
- Notes and mentionsNotes only your team sees, and mentions that alert a teammate.
- Sentiment on every messageNegative, neutral or positive on each customer message, so you know where to focus.
- Assign and transferAssign a conversation to yourself, or transfer it to a teammate or department.
- Folders and archiveSort conversations into folders, pin what matters, archive what's done.
- Filters and sortingNewest, unread, longest waiting, or the ones that need your team.
Platform
The inbox is part of one platform.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- TicketsFrom the conversation to your team, with every detail, until it's closed.
- CustomersA profile for every customer, with their channels, tags and conversations.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
- Calls and voiceCalls your agent answers, on higher plans.
- IntegrationsYour store and calendar, ready, and any other system through the API.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans