Tickets
From a conversation
to a ticket your team owns.
When a request needs your team, your agent collects the details you defined, opens a numbered ticket and confirms it to the customer. Your team receives it with every detail and works it to close.
- A number for every ticketThe customer gets the ticket number in the same conversation.
- Details readyYour team gets every field you defined, without asking the customer again.
- Linked to the conversationFrom the ticket to the conversation in one click, and back.
Functions
Define what your team needs. The agent collects it.
Describe in your words when a ticket should open, and Gabster suggests the fields: name, mobile, date, a photo, or anything your business needs. The agent asks the customer only for what's missing, and opens the ticket once it's complete.
- Generated with AIWrite what you want; the fields are built for you to adjust.
- Field typesText, number, toggle, image, video or file.
- Confirmation messageSet the message the customer receives once the ticket opens.
Handover to your team
You decide when it hands over, and how.
Turn on handover to your team, a ticket with a conversation summary, or both. Then write your rules in your words: when the agent hands over and when it carries on. Your rules come before the defaults.
- By defaultIt hands over when a customer asks for someone from your team, is clearly frustrated, or needs human expertise.
- Your rules firstWrite the cases specific to your business, and they apply right away.
- Your team is alertedIn the dashboard and on mobile, and the first to join takes it.
Working tickets
Every ticket in view, until it's closed.
New, in progress, closed: see every ticket and who owns it. Change its status, move it to a department or teammate, or assign a field technician, and every step is kept in the ticket's log.
For your team
Everything your team needs to resolve it.
A ticket keeps the customer, the request, the owner and the log in one place, so no request gets lost between your team.
- DepartmentsEach function goes to a department, so the ticket reaches the right team.
- An owner for every ticketAssigned to the least busy teammate, or to yourself or a colleague.
- Technicians in the fieldAssign a ticket to a field technician, and your team follows up in a side chat.
- A log of every stepWhen it opened, who took it, and when its status changed.
- Transfer a ticketMove it to another department or teammate without losing its details.
- Filled from the chatTicket fields fill in from the customer's latest messages.
Platform
Tickets are part of one platform.
- InboxEvery channel in one inbox, for your agent and your team.
- AI agentAnswers, sells and gets things done from your information, and gets better with every answer you add.
- CustomersA profile for every customer, with their channels, tags and conversations.
- CampaignsWhatsApp templates with variables, audiences by tags, and delivery and read numbers.
- ChannelsWhatsApp first, plus Instagram, Messenger, TikTok, Telegram and website chat.
- IntegrationsYour store and calendar, ready, and any other system through the API.
Start small. Grow when you need to.
From $15 a month. 7 days free. Unlimited conversations on every plan. Enterprise: unlimited agents and projects. Talk to sales See pricing and plans